And the response to Ms.Wild Ginger's letter:
Dear Ms. Ginger,
First and foremost, we would like to apologize for the embarrassing situation that occurred in the restaurant last night. Because of our surrounding area which includes many nightclubs and high profile eateries, we are often the target of "stings" by police enforcement and they have sent many patrons into our restaurant that match your physical description. We have to err on the side of caution as it can lead to the closing of the restaurant. We are a neighborhood restaurant and while we certainly did not mean to insult you, these patrons that are undercover also use state issued ID cards rather than driver's licenses while also looking very young and fresh faced!
I have spoken with the Manager and he assured me that he was not trying to issue any hostility towards you and he did know that you have been in before as it is recorded in our Open Table reservation system. If he offended you in any other way except refusing to serve you, I need to know that so we can further discuss it with him. However a judgment call was made in favor of keeping our business alive so we can continue to serve the neighborhood and loyal customers like yourself. Again, we apologize and would like to see you again soon. If you do decide to return, please have dinner for two on us. If you wish to have your name deleted from our system, please advise. While it is not our wish for you to do so, your decision will be respected and granted. If you would like to speak to me directly, please do not hesitate to call me. I am here everyday until 3:00 save Thursday and Sunday.
I appreciate you taking the time to write to us,
Sincerely,
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What's the point of recording clients in open table if not to better serve them? Did they add a comment- looks underage? I mean Cmon....
Showing posts with label Crispo. Show all posts
Showing posts with label Crispo. Show all posts
Tuesday, October 23, 2007
To Age Gracefully...
As an unfathomable follow-up to the below post, I give you Ginger's grievance letter to the management at Crispo. I know that some of us do look young, but twice in one month is unreal...and this time, even with all the proper documentation, the management refused to serve.
Good Morning,
My name is Wild Ginger I am a 25 year old female who has lived in the Meatpacking District, XXX West 14th Street Apartment X -to be exact, for the last three years. I have frequented your restaurant quite often in both large groups or for dinner with a single companion.
Last night I was involved in one of the most utter embarrassing and blatantly disrespectful incidents I have ever experienced from any restaurant staff. I had met my friend T(also 25 years old) at your restaurant and asked the host for a table for two in your garden. The host sat us without the wine menu, so when the waitress asked for our beverage order we had said we were interested in a bottle of Montepulciano. Since there are three offered at your restaurant, she brought the menu and after we selected one, she kindly asked to see our IDs. Tand I do have young faces so we happily obliged. Five minutes after being carded by the waitress and her leaving the tableside , the older male host (who we later learned was also the manager) came back over and asked to see our IDs again. Noticing other patrons were starting to watch the commotion at our table, I unsmilingly handed over our IDs. He took our State issued New York and New Jersey (T) IDs for five minutes, came back and said 'he did not believe they were real and he could not serve us, but if we liked we could stay for dinner.' T being flabbergasted said she could provide a wallet full of backup but he refused. I, being mortified, already knew that the meal was over before it had begun. We promptly stood up and asked him to speak to a manager to which he replied that he was.
There is no explanation I can possibly think of in this world as to why the man was so incredibly rude and disrespectful to us. We are two attractive, young looking, and stylish girls. Additionally, given how often we have frequented your restaurant, I am surprised at this point that he does not recognize us-which one would think any respectful restaurant appropriately does to its returning clientele.
Since I was also in Crispo on Saturday October 13 at around 8:15pm (yes I used to frequent Crispo that often) I am asking you to look up my receipts. Check your database as well, as reservations with other parties I have brought to your business are also made in my name. I am sure that my frequent patronage although has gone unnoticed by the incompetent Crispo staff is documented somewhere. Please provide me with a contact for the supervisor of the male manager who was on duty last night, as well as any possible (though improbable) explanation for the horrible incident that occurred last night. Also be sure delete me from your database of patrons. Please also be advised that this email will be followed up accordingly.
Best,
Wild Ginger
---------------------------------------------------------------------------------
And to be followed up accordingly we mean posted publically on 3 course discourse.
Good Morning,
My name is Wild Ginger I am a 25 year old female who has lived in the Meatpacking District, XXX West 14th Street Apartment X -to be exact, for the last three years. I have frequented your restaurant quite often in both large groups or for dinner with a single companion.
Last night I was involved in one of the most utter embarrassing and blatantly disrespectful incidents I have ever experienced from any restaurant staff. I had met my friend T(also 25 years old) at your restaurant and asked the host for a table for two in your garden. The host sat us without the wine menu, so when the waitress asked for our beverage order we had said we were interested in a bottle of Montepulciano. Since there are three offered at your restaurant, she brought the menu and after we selected one, she kindly asked to see our IDs. Tand I do have young faces so we happily obliged. Five minutes after being carded by the waitress and her leaving the tableside , the older male host (who we later learned was also the manager) came back over and asked to see our IDs again. Noticing other patrons were starting to watch the commotion at our table, I unsmilingly handed over our IDs. He took our State issued New York and New Jersey (T) IDs for five minutes, came back and said 'he did not believe they were real and he could not serve us, but if we liked we could stay for dinner.' T being flabbergasted said she could provide a wallet full of backup but he refused. I, being mortified, already knew that the meal was over before it had begun. We promptly stood up and asked him to speak to a manager to which he replied that he was.
There is no explanation I can possibly think of in this world as to why the man was so incredibly rude and disrespectful to us. We are two attractive, young looking, and stylish girls. Additionally, given how often we have frequented your restaurant, I am surprised at this point that he does not recognize us-which one would think any respectful restaurant appropriately does to its returning clientele.
Since I was also in Crispo on Saturday October 13 at around 8:15pm (yes I used to frequent Crispo that often) I am asking you to look up my receipts. Check your database as well, as reservations with other parties I have brought to your business are also made in my name. I am sure that my frequent patronage although has gone unnoticed by the incompetent Crispo staff is documented somewhere. Please provide me with a contact for the supervisor of the male manager who was on duty last night, as well as any possible (though improbable) explanation for the horrible incident that occurred last night. Also be sure delete me from your database of patrons. Please also be advised that this email will be followed up accordingly.
Best,
Wild Ginger
---------------------------------------------------------------------------------
And to be followed up accordingly we mean posted publically on 3 course discourse.
Thursday, July 5, 2007
Mmmm...Italian
Lately I don’t know what it is but I’ve been returning to my roots…and by roots, I truly don’t mean my heritage- I mean my first love of food- Italian. The first cheese I ever liked-- Mozzarella; the first sauce I ever learned how to cook- Sicilian tomato sauce; and the cuisine that I consider to be one of my first loves. This adoration shortly expanded into all Mediterranean food including Greek, Turkish and other European food like French, but I will also hold a very dear place in my heart for the food from the country shaped like a boot.
I hadn’t actually eaten the get-down-and-dirty rich type of Italian food for awhile as I had been trying intensely to stay away from Pasta (Lean Cuisine Meals surely don’t count although they make a decent substitute). About a month and a half ago, a friend took me to Frank’s for my birthday. The little place in the east village is cozy with unnoticeable signage and a number of tables outside. The place is packed so definitely expect to wait. It also sort of reminds me of Bar Piti; not in décor but in food. We waited at the busy bar to enjoy the wonderful weather and people watch while we enveloped the classic Italian fare: starting with the burrata Mozzarella with beefsteak tomatoes and a salad with grilled mushrooms. We knew half-way through our appetizers we had ordered too much as usual and our eyes proved to be much larger than our stomachs. We both ordered the fish special for our main: a brozino over sautéed spinach in a garlic and lemon sauce. Fresh and delicious, but we couldn’t help and eye the pasta arriving at every other table around us. Next time, I’d definitely deal with the carbs but overall really awesome.
A few weeks later A.Duh, Doogs and I wanted to get together for a dinner that satisfied our pallets as well as our wallets. We opted on Foccacia, a cute corner restaurants (also with outside seating) on bank street in the west village. We had all been here before and were pleasantly delighted with the homey and warm food, the cozy atmosphere and the reasonable prices. Once again, our eyes were wider than what we could eat and we ordered the eggplant napoleon appetizer along with the Cesar salad. For entrée, this time I went with my gut (literally) and ordered the ear shell pasta with Bolognese sauce which was a nice switch from the usual spaghetti Bolognese; the sauce was delicious and the ear shaped pasta went great with the chopped meat. It was also fresh as ever. Doogs went with the Ravioli in a cream sauce with walnuts which was really great but super super rich; one of those dishes which is difficult to finish just based on the creaminess. As usual, A. Duh went with a dish infused with salmon; a black fettucini (although she opted for regular fettucini) with salmon and peas in a cream sauce. By the end of our meal, we all felt satiated, caught up on each others lives, and rekindled with a restaurant I was fond of. I ended up returning with my sister two weeks later to take her there for her birthday. This time, we split a salad and both got the rigatoni with eggplant (my favorite dish at Foccacia) as its extremely garlicy (mmm) and include my favorite- eggplant!
Cut to about a week ago, I hadn’t seen Ginger in quite some time; she had been frolicking in the Mediterranean (literally!) and busy schedules made coordination hard. So on the night before my Lasik surgery (which is amazing btw), we decided to go for a bite to eat and catch up. We ended up at Crispo; a restaurant Ginger frequents pretty often. I was a little apprehensive and I just assumed the place was over-rated; I mean it is on 14th street by meatpacking. But when we entered the restaurant, it already exceeded my expectation in coziness as it was warmer than I expected and cavernous. We waited at the bar for a table (initially the sat us at a table without any AC, which was NOT going to happen). We ordered a bottle of wine at the bar, which we had to pay for at the bar and couldn’t transfer over to the table; which is a bit annoying but the food was pretty good so I’ll let it go . We ordered an eggplant tapenade to start; which was good—the eggplant was cooked perfectly, not to mushy, not overripe and acidic. One couldn’t help but dip a little bread into it. Ginger and I decided to split the bronzini and the gnocci with duck and parmesan. The bronzini was really fresh and the gnocci was such a nice mix up from the norm, I couldn’t help but love it. The duck complimented the parmesan and savory pasta so well. In any case, the food definitely exceeded my expectations as well. The service was okay; nothing to brag about, but I will say the place was extremely busy even on a Tuesday night at 9. The service wasn’t there to shmooze with you or cater to your undying needs; they were there to take your order and bring your food and that was that.
Overall, 3 cozy places. One- Cozy trendy (Crispo); One Cozy East (Frank’s) but ridiculously busy and close tabled; One Cozy West (Foccacia). Drilling down, I can’t stay away from Bank Street. It’s an adorable street in the west village that is flooded with awesome restaurants (from Extra Virgin to Café Cluny) so its usually my first pick and Focaccia does most things right from food, atmosphere and service (although last time I waited for my check for 30 min..I guess you can’t win every time). Frank’s would be next because it has awesome food that is traditional and homey and in a Italian vibed atmosphere with the potential to watch passerbyers as you sit outside (although almost on top of your neighbor- also if I remember correctly the bartender was cute? Hmm..maybe). Lastly, I would pick Crispo. I wouldn’t ever say no to this place as I really enjoyed the food, but the service isn’t too welcoming and I think you can find equal or better food somewhere else. All in all though, I would return to all of these restaurants as they treat my first love well-Italian fare. And if you know how to cook it well, you will always have my vote.
I hadn’t actually eaten the get-down-and-dirty rich type of Italian food for awhile as I had been trying intensely to stay away from Pasta (Lean Cuisine Meals surely don’t count although they make a decent substitute). About a month and a half ago, a friend took me to Frank’s for my birthday. The little place in the east village is cozy with unnoticeable signage and a number of tables outside. The place is packed so definitely expect to wait. It also sort of reminds me of Bar Piti; not in décor but in food. We waited at the busy bar to enjoy the wonderful weather and people watch while we enveloped the classic Italian fare: starting with the burrata Mozzarella with beefsteak tomatoes and a salad with grilled mushrooms. We knew half-way through our appetizers we had ordered too much as usual and our eyes proved to be much larger than our stomachs. We both ordered the fish special for our main: a brozino over sautéed spinach in a garlic and lemon sauce. Fresh and delicious, but we couldn’t help and eye the pasta arriving at every other table around us. Next time, I’d definitely deal with the carbs but overall really awesome.
A few weeks later A.Duh, Doogs and I wanted to get together for a dinner that satisfied our pallets as well as our wallets. We opted on Foccacia, a cute corner restaurants (also with outside seating) on bank street in the west village. We had all been here before and were pleasantly delighted with the homey and warm food, the cozy atmosphere and the reasonable prices. Once again, our eyes were wider than what we could eat and we ordered the eggplant napoleon appetizer along with the Cesar salad. For entrée, this time I went with my gut (literally) and ordered the ear shell pasta with Bolognese sauce which was a nice switch from the usual spaghetti Bolognese; the sauce was delicious and the ear shaped pasta went great with the chopped meat. It was also fresh as ever. Doogs went with the Ravioli in a cream sauce with walnuts which was really great but super super rich; one of those dishes which is difficult to finish just based on the creaminess. As usual, A. Duh went with a dish infused with salmon; a black fettucini (although she opted for regular fettucini) with salmon and peas in a cream sauce. By the end of our meal, we all felt satiated, caught up on each others lives, and rekindled with a restaurant I was fond of. I ended up returning with my sister two weeks later to take her there for her birthday. This time, we split a salad and both got the rigatoni with eggplant (my favorite dish at Foccacia) as its extremely garlicy (mmm) and include my favorite- eggplant!
Cut to about a week ago, I hadn’t seen Ginger in quite some time; she had been frolicking in the Mediterranean (literally!) and busy schedules made coordination hard. So on the night before my Lasik surgery (which is amazing btw), we decided to go for a bite to eat and catch up. We ended up at Crispo; a restaurant Ginger frequents pretty often. I was a little apprehensive and I just assumed the place was over-rated; I mean it is on 14th street by meatpacking. But when we entered the restaurant, it already exceeded my expectation in coziness as it was warmer than I expected and cavernous. We waited at the bar for a table (initially the sat us at a table without any AC, which was NOT going to happen). We ordered a bottle of wine at the bar, which we had to pay for at the bar and couldn’t transfer over to the table; which is a bit annoying but the food was pretty good so I’ll let it go . We ordered an eggplant tapenade to start; which was good—the eggplant was cooked perfectly, not to mushy, not overripe and acidic. One couldn’t help but dip a little bread into it. Ginger and I decided to split the bronzini and the gnocci with duck and parmesan. The bronzini was really fresh and the gnocci was such a nice mix up from the norm, I couldn’t help but love it. The duck complimented the parmesan and savory pasta so well. In any case, the food definitely exceeded my expectations as well. The service was okay; nothing to brag about, but I will say the place was extremely busy even on a Tuesday night at 9. The service wasn’t there to shmooze with you or cater to your undying needs; they were there to take your order and bring your food and that was that.
Overall, 3 cozy places. One- Cozy trendy (Crispo); One Cozy East (Frank’s) but ridiculously busy and close tabled; One Cozy West (Foccacia). Drilling down, I can’t stay away from Bank Street. It’s an adorable street in the west village that is flooded with awesome restaurants (from Extra Virgin to Café Cluny) so its usually my first pick and Focaccia does most things right from food, atmosphere and service (although last time I waited for my check for 30 min..I guess you can’t win every time). Frank’s would be next because it has awesome food that is traditional and homey and in a Italian vibed atmosphere with the potential to watch passerbyers as you sit outside (although almost on top of your neighbor- also if I remember correctly the bartender was cute? Hmm..maybe). Lastly, I would pick Crispo. I wouldn’t ever say no to this place as I really enjoyed the food, but the service isn’t too welcoming and I think you can find equal or better food somewhere else. All in all though, I would return to all of these restaurants as they treat my first love well-Italian fare. And if you know how to cook it well, you will always have my vote.
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