re: To Age Gracefully

And the response to Ms.Wild Ginger's letter:

Dear Ms. Ginger,
First and foremost, we would like to apologize for the embarrassing situation that occurred in the restaurant last night. Because of our surrounding area which includes many nightclubs and high profile eateries, we are often the target of "stings" by police enforcement and they have sent many patrons into our restaurant that match your physical description. We have to err on the side of caution as it can lead to the closing of the restaurant. We are a neighborhood restaurant and while we certainly did not mean to insult you, these patrons that are undercover also use state issued ID cards rather than driver's licenses while also looking very young and fresh faced!
I have spoken with the Manager and he assured me that he was not trying to issue any hostility towards you and he did know that you have been in before as it is recorded in our Open Table reservation system. If he offended you in any other way except refusing to serve you, I need to know that so we can further discuss it with him. However a judgment call was made in favor of keeping our business alive so we can continue to serve the neighborhood and loyal customers like yourself. Again, we apologize and would like to see you again soon. If you do decide to return, please have dinner for two on us. If you wish to have your name deleted from our system, please advise. While it is not our wish for you to do so, your decision will be respected and granted. If you would like to speak to me directly, please do not hesitate to call me. I am here everyday until 3:00 save Thursday and Sunday.

I appreciate you taking the time to write to us,
Sincerely,


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What's the point of recording clients in open table if not to better serve them? Did they add a comment- looks underage? I mean Cmon....